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Feature Articles


It sounds a bit like the opening from the classic 70s TV show The Six Million Dollar Man. Better. Cheaper. Faster. Though it’s not quite the same as building a cyborg superhero, transitioning a contact center from an on-premise model into the cloud can help companies achieve the above benefits and a whole lot more. Virtual call center specialists Five9 has a wealth of experience guiding companies through this process, and the company understands how to navigate the process and bring a host of benefits to businesses that are looking to make this change.



Today, dialing technology is something very few ARM agencies can succeed without. In an extremely competitive, highly regulated and hyper scrutinized industry, ARM businesses must study the market for the dialing technologies that will give them a needed edge without compromising their compliance efforts.



Corporate Information Technology Solutions has been named as the Certified Reseller for Tanzania by Indosoft. CITS will now redistribute and implement Indosoft's Q-Suite driven contact center solutions in Tanzania.



Ventrica has selected Salesforce with an aim to improve its outsourced web-chat, social media and e-mail marketing services. Ventrica's current assets in premium technology from vendors like Avaya and Altitude will be harmonized by Salesforce. The outsourced contact center, Ventrica believes in using ground-breaking technology for offering improved services to its customers.



MyReportInfo.com has implemented a piece of cutting-edge predictive software that can anticipate customers' questions and concerns. The solution is expected to boost the firm's customer service efforts in a number of ways.



What do you do if you have a complaint or an unresolved issue about a company? Ten years ago, you might have picked up the phone. Maybe sent an e-mail. Today, if you're a tech savvy person, however, it's likely that you seek out the company's Facebook page or send a Tweet. After all, there's no complaint more effective than a public complaint, right?



Parseq Ltd recently announced that it has acquired UK-based contact center services company - The Panther Group. Ownership of TPG's two core businesses - Pell & Bales and Spokenfor, will now be with Parseq.



NAVIS is a reputable name in North America's hospitality sector. The company's unique reservation sales system is designed to automate the process of call reservation for the lodging providers across North America.












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