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While the Federal Communications Commission (FCC) has made periodic updates to its landmark federal Do Not Call legislation over the years, none are perhaps more important than an amendment the agency is making this week.



While many cities have set up what's called "311" lines in recent years – call centers to attend to non-emergency municipal needs – just as many have nervously eyed the budgets for them, wondering how they would continue to fund them in an era of cost-cutting. While call centers fulfill a vital role, they also chew up a thinning spread of municipal budget dollars.



StarTrek, a business process outsourcing services provider, will be hiring over 130 new home agents and managers in the Cincinnati area. In an effort to provide inbound customer service support, the new agents and managers will work under the company's Home program and will receive full benefits and paid training.



Recently implemented in Dammam, the Kingdom of Saudi Arabia, is the new Altitude software offering known as Altitude uCI, which has greatly contributed to the boost in customer care for AlJomaih Automotive Company (AAC), the largest General Motors Company in the Middle East



How often does a call center project come in under budget? We're not sure, as it's probably never happened. In which case, Fort Wayne and Allen County, Indiana officials must be quite stunned, as both counties' emergency services learned this week that long-awaited project to update the city-county 911 call center will cost several million dollars less than expected.



How often does a call center project come in under budget? We're not sure, because it has probably never happened. In which case, Fort Wayne and Allen County, Ind. officials must be quite stunned. Both counties' emergency services learned this week that long-awaited project to update the city-county 911 call center will cost several million dollars less than expected.



For some businesses, embarking on a journey down a long bumpy road to success you can come across many problems along with way. For others, the road to success has no speed bumps, allowing the business to continue to see a substantial amount of growth. This is the case for Rostrvm Solutions, a provider of contract center software applications that make call centers and contact centers work efficiently and effectively.



Xerox announced Tuesday they will be opening a new call center in west Greeley, Colorado, and with it bring 700 new jobs when the call center opens this June, taking space that formerly served as a call center for StarTek.












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