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Cisco and Comcast to Host Live Discussion on Evolution of Customer Service
SAN JOSE, CA, Aug 30, 2010 (MARKETWIRE via COMTEX) --
Cisco (NASDAQ: CSCO)
WHAT:
On Wednesday, Sept. 1, Martin Marcinczyk, Comcast vice president,
National Customer Operations, and John Hernandez, Cisco general
manager and vice president, Customer Collaboration business unit,
will host a virtual discussion. Topics will include:
-- The evolution of the traditional contact center into a more
collaborative environment.
-- The increasing use of social media tools such as Facebook and Twitter
to track customer satisfaction.
-- How the use of customer collaboration tools can help businesses forge
deeper customer relationships, strengthen brand loyalty, and generate
additional revenue.
-- Detailed case scenarios from Comcast (including the "Comcast Cares"
program), showcasing how they have used customer collaboration tools
to improve efficiencies and lower costs.
WHO:
-- Martin (Marty) Marcinczyk, vice president, National Customer
Operations, Comcast
-- John Hernandez, general manager and vice president, Customer
Collaboration business unit, Cisco
WHEN:
-- Wednesday, Sept. 1
-- 9 a.m. PT/noon ET
WHERE:
-- Click
http://www.ustream.tv/channel/cisco-comcast-on-social-media-collaboration
to watch the keynote streamed live or on replay, to hear Marcinczyk
and Hernandez discuss how Comcast and Cisco are enhancing customer
interactions and collaboration.
-- Attendees are encouraged to register with a user name and password on
Ustream so they can ask questions; attendees can also log in using
their Twitter or Facebook account to ask questions.
For more information about Cisco's collaboration news and activities,
visit the Collaboration Blog or follow us via Twitter @CiscoCollab.
Tags / Keywords:
Customer collaboration, Comcast cares, enterprise
social software, collaboration, enterprise 2.0, contact center,
collaboration, customer service, Ustream, productivity, Facebook,
Twitter.
RSS Feed for Cisco: http://newsroom.cisco.com/dlls/rss.html
About Cisco Collaboration
From award-winning IP communications to
mobility, customer care, Web conferencing, messaging, enterprise
social software and interoperable telepresence experiences, Cisco
brings together network-based, integrated collaboration solutions
based on open standards. These solutions, as well as services from
Cisco and our partners, are designed to help promote business growth,
innovation and productivity. They are also designed to help
accelerate team performance, protect investments, and simplify the
process of finding the right people and information.
About Cisco Systems
Cisco (NASDAQ: CSCO), the worldwide leader in
networking that transforms how people connect, communicate and
collaborate, this year celebrates 25 years of technology innovation,
operational excellence and corporate social responsibility.
Information about Cisco can be found at http://www.cisco.com. For
ongoing news, please go to http://newsroom.cisco.com.
Cisco, the Cisco logo and Cisco Systems are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries. A listing of Cisco's trademarks
can be found at www.cisco.com/go/trademarks. All other trademarks
mentioned in this document are the property of their respective
owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. This document is
Cisco Public Information.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=1344669
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=1345027
Cisco Press Contact:
Doron Aronson
Cisco
(408) 424-3762
doaronso@cisco.com
Industry Analyst Contact:
Steve Canny
Cisco
(408) 853-1856
scanny@cisco.com
Investor Relations Contact:
Carol Villazon
Cisco
(408) 527-6538
carolv@cisco.com
SOURCE: Cisco
mailto:doaronso@cisco.com
mailto:scanny@cisco.com
mailto:carolv@cisco.com
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