|[November 01, 2012]
MedSolutions Announces Roger Cheek as Executive Vice President of Operations
FRANKLIN, Tenn. --(Business Wire)--
MedSolutions, a leading provider of medical cost management services,
has announced the appointment of Roger Cheek as executive vice president
of operations. In his new role, Mr. Cheek will manage all operations
functions, including call center operations, workforce management,
customer service, and claims processing.
"J.D. Power and Associates has recognized our company for outstanding
customer service and effective call center management for a number of
years, and we believe Roger is the person who can help us take the
commitment we have to this area of our business even farther," said Curt
Thorne, president and chief executive officer of MedSolutions.
"Additionally, his oversight over all operations functions will mean a
better experience for the providers who interact with our company across
Mr. Cheek is the former vice president of member services for Prime
Therapeutics, a leader in pharmacy benefit management strategies. In
this role, he was responsible for national customer service strategy and
execution for 17 million client members. He led over 500 employees in
six contact center locations around the country.
"As I've learned from years in the healthcare industry, making
operations run smothly and ensuring a great customer experience is
vitally important when the health and well being of patients is at
stake," said Cheek. "MedSolutions has a great reputation for quality
operations, and I'm excited to share my perspective and ideas with this
Prior to Prime, Mr. Cheek held multiple leadership positions at Soli
Sales Consulting, a business performance improvement and consulting firm
focused on call center clients, and CuraScript, Inc., a wholly owned
subsidiary of pharmacy benefit management company Express Scripts, Inc.
At CuraScript, he oversaw a large region of patient care contact centers
and specialty client service teams. His process improvement initiatives
with the company delivered $3.1 million in annual savings.
Previously, he spent 24 years at Sprint (News - Alert) Nextel, where he rose to
director of the company's National Customer Service and Sales Center.
His leadership earned him numerous honors and recognitions, including
five Pinnacle Awards and the distinction of running Call Center of the
Year in 2002 and 2003.
MedSolutions is a medical cost management company, saving money for
health plans and people by improving patient care. We achieve this
through management programs for advanced imaging, cardiac imaging,
radiation therapy, ultrasound, sleep management, oncology, spine surgery
and implantable cardioverter defibrillators (ICDs), as well as our
groundbreaking Premerus® program, which ensures that patients receive
expert diagnoses. We approach everything we do like a treating
physician. We base our guidelines on patient symptoms. Our doctors and
nurses review patient cases within their specialties. We reward
physicians who consistently provide the best care. MedSolutions aligns
the best interests of health plans, physicians and, most importantly,
patients. We are proud to help 27 million Americans receive higher
quality, lower cost healthcare. MedSolutions has been recognized for
outstanding customer service and effective call center management by the
International Customer Management Institute and for four consecutive
years by the prestigious J.D. Power and Associates Award. Visit www.medsolutions.com.
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