Vanquis Bank selects Azzurri to manage new cloud-based contact center
Nov 06, 2012 (Datamonitor via COMTEX) --
Vanquis Bank, a credit card company, has selected Azzurri Communications, a provider of voice and data communications consultancy services, to implement and manage a new 550-seat, cloud-based contact center.
The five-year contract, worth GBP900,000, sees Azzurri implement an Avaya platform with Callmedia 5.0 overlaid as the management application.
The new contract also sees Vanquis upgrading to VoIP telephony. And as part of the wide area network (WAN) provision, SIP endpoints have been installed in all of Vanquis's four UK offices, split across two datacenters. Every new site becomes a fully enabled branch office, ensuring business continuity and disaster recovery resilience.
Adrian Dorey, Telecoms Manager for Vanquis Bank, said: "Our aim is to make our customers the focus of everything we do. In our contact center, we make a point of ensuring customers can quickly and efficiently speak with someone who understands their unique situation and requirements. That's why we choose to work with the best of breed providers in this market Azzurri, Avaya and Callmedia."
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