Oaisys Completes Interoperability Testing with BroadSoft BroadWorks
Nov 19, 2012 (Close-Up Media via COMTEX) --
Oaisys, a provider of business voice documentation and contact center management solutions, announced that it has completed interoperability testing of its Tracer and Talkument call recording solutions with the BroadSoft BroadWorks voice application platform.
"Service providers face increasing competitive pressure to differentiate their service offerings," said Brian Spencer, president of Oaisys, in a release. "Oaisys call recording solutions have wide appeal to customers throughout all vertical markets and business segments. The successful completion of Oaisys' Tracer and Talkument interoperability testing with the BroadWorks platform enables providers to further enhance the value proposition of their cloud-based services by effectively and reliably addressing the growing demand for advanced call recording functionality."
"We are continually focused on providing greater value to our service provider customers' hosted communication solutions," said David Bukovsky, vice president of products at BroadSoft. "By completing interoperability testing with Oaisys Tracer and Talkument, service providers can quickly capitalize on the migration by enterprises from on-premise platforms to a virtual call center infrastructure with an offering that introduces new capabilities that can enhance operational efficiency."
The Oaisys Talkument and Tracer call recording solutions can seamlessly integrate with the BroadWorks platform using the standardized Session Recording Protocol.
By using BroadWorks SIPREC interface, customers can choose whether to record all calls to targeted telephones or record on demand.
Oaisys is a developer of call recording and contact center management solutions.
BroadSoft is a provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.
((Comments on this story may be sent to firstname.lastname@example.org))
[ Back To Outbound Call Center Community's Homepage ]