VoltDelta Service Provider Solutions Wins Perfect Accuracy Score in Independent 411 Quality Audit
Jan 16, 2013 (Close-Up Media via COMTEX) --
VoltDelta Service Provider Solutions, a resource for Directory Assistance service to telecommunication providers, announced that a 100 percent accuracy metric has been achieved within an independent accuracy audit conducted by Quality Management Group (Qmg).
According to the company, the Database Quality Audit consisted of monitoring and collecting 1,200 randomly selected Directory Assistance calls requesting business, residential and government contact information. The audit was completed in October.
Qmg conducted this quality audit for VoltDelta Service Provider Solutions as the source of the telephony and operator infrastructure for many 411 service providers. On-site Qmg auditors captured and documented all interactions between the caller and the operator. This information was used to assist with the verification and analysis process of each call sample to complete the accuracy scoring.
Every telephone number in the sample was checked for accuracy by calling the listing owner. If the listing details matched what was verified by the listing owner the telephone number was considered accurate.
"VoltDelta Service Provider Solutions achieved a perfect score in our accuracy audit with the use of business, residential and government contact data processed by VoltDelta's peer business unit LSSiDATA," said Andrew Matson, President of the Quality Management Group. "A 100 percent mark for accuracy, exceeding the 98.39 percent industry accuracy mean for Directory Assistance providers indicates that processes are working for delivering quality."
Achieving a perfect accuracy score for data essential to directory assistance service is particularly notable due to the multiple sources accessed to compile a complete range of listings as well as frequency of change. VoltDelta Service Provider Solutions provides the telephony, contact data, and operator infrastructure currently handling more than 2 billion calls annually in North America. Contact Center on Demand (CCOD) and IVR solutions for telecommunication organizations are also offered.
"Achieving 100 percent accuracy in this independent audit serves as an excellent indicator of our overall quality, which becomes more remarkable when considering that more than 2 billion calls per year traverse VoltDelta's hosted platform," said Terry Saeger, SVP and GM of VoltDelta OnDemand and Service Provider Solutions. "This commitment to quality extends to our enterprise-based customers who rely on VoltDelta's Cloud-based Contact Center and IVR solutions for customer care."
The Quality Management Group combines scientific expertise with a thorough understanding of database accuracy, automation quality, statistical sampling, and customer satisfaction to provide quality programs that produce actionable results and feedback.
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