Outbound Call Center

[January 24, 2013]

Nexidia to Demo Interaction Analytics and Real-Time Monitoring at DBA International 2013 Annual Conference

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that the company will be exhibiting at the DBA International Annual Conference February 5-7, 2013, at the Aria (News - Alert) Resort and Casino in Las Vegas, NV. The DBA International Annual Conference is one of the most respected and well-attended events in the debt purchasing industry, welcoming more than 1,600 attendees and hosting more than 120 exhibitors. Nexidia (News - Alert) will be exhibiting its Interaction Analytics solution - the next generation of its industry-leading contact center analytics software - and its capabilities designed specifically for the collections industry. Nexidia will also be offering live demonstrations of Nexdia Scan, its real-time monitoring functionality, which triggers alerts based on key words and phrases being said by representatives as calls occur. This valuable feature is key to ensuring collectors are staying compliant while maintaining high levels of customer service.

By providing greater operating visibility and insights, Nexidia Interaction Analytics solution enables collections companies to maximize the return on their collections efforts, while also shrinking costs and improving service levels. In addition, the solution ensures compliance to new federal regulations in 2013, under which collection companies face steep fines from the Consumer Financial Protection Bureau for non-compliance. The company currently provides solutions to United States government regulators and well-known collections industry clients as 1st Credit, CBV Collection Services, and Cabot Credit.

"The severe penalties for making a misstep in complying with the complexities of the new Dodd-Frank Consumer Protection measures could ruin a collections business," commented John Willcutts (News - Alert), president and chief executive officer of Nexidia Inc. "By pinpointing compliance issues, Nexidia enables collection agencies to take swift corrective action to reduce enterprise risk and ensure compliance across all interactions-a new critical capability in a more tightly regulated world."

Nexidia Interaction Analytics enables enterprises to capture, synthesize and disperse the business intelligence locked inside the different types of interactions with customers in order to get the right information to the right people, at the right time. This enterprise-wide visibility enables management to quickly identify key problem areas and benchmark against best practices, resulting in higher agent performance and reduced operating expenses. Nexidia Scan allows collections companies to monitor every call, provide collectors with live reminders to include required disclosures and alert supervisors to events that may require their intervention during the call.

Nexidia will be exhibiting at Booth #220 at DBA International. The company will be sharing industry best practice insights as well as featuring live demonstrations of its Interaction Analytics solution, including its real-time monitoring functionality and post call analytic capabilities. To register for the event, go to DBA International.

About Nexidia

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.

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