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OAISYS Honored With TMC's CUSTOMER Magazine 2012 Product of the Year Award
TEMPE, AZ, Jan 30, 2013 (MARKETWIRE via COMTEX) --
OAISYS(R), a leader in business call recording and contact center
management solutions, today announced that TMC, a global, integrated
media company, has named OAISYS' Tracer with Mobile Recall as a
CUSTOMER Magazine 2012 Product of the Year Award winner. The 15th
Annual Product of the Year Award winners list was published in the
January/February 2013 issue of CUSTOMER magazine,
www.customerzone360.com.
"We at OAISYS are honored to have the pairing of our Tracer quality
monitoring solution and Mobile Recall application win a CUSTOMER
Magazine 2012 Product of the Year Award," said Brian Spencer, OAISYS
president. "We built Mobile Recall in direct response to our
customers' need to take their call recordings with them. With Mobile
Recall, we have optimized our users' 'bring your own device'
experience for accessing recordings using virtually any mobile
device."
"OAISYS was selected to receive a 2012 Product of the Year Award for
its achievement in advancing customer experience management
technologies. Tracer with Mobile Recall has demonstrated excellence
as well as provided ROI for the companies that use it," said Rich
Tehrani, CEO, TMC.
Mobile Recall enables Web-based access to key functionality offered
by the industry-leading OAISYS Talkument(R) and Tracer software
solutions. Built on an HTML5 framework, Mobile Recall is specifically
engineered to support mobile Web access to call recordings,
delivering a rich user experience that requires no software download
or installation on the access device. It provides search and playback
functions, empowering the user to view desired interaction metadata,
such as notes or transaction references, with the extreme simplicity
demanded when mobile.
With Mobile Recall, from any browser-enabled device individuals can:
-- Run ad-hoc searches for one or more recorded calls;
-- Save routine searches for instant access anytime;
-- Drill down from a list to specific recordings using a multitude of
criteria;
-- View informative business data related to the interaction; and
-- Play recordings.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on the
latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please
visit www.customerzone360.com for more information.
About TMC
TMC is a global, integrated media company that helps clients build
communities in print, in person and online. TMC publishes multiple
magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and
Cloud Computing. TMCnet is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles
for the communications and technology industries. TMC is also the
producer of ITEXPO, the world's leading B2B communications event, as
well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5;
HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and
more. Visit TMC Events for a complete listing and further
information.
For more information about TMC, visit www.tmcnet.com.
About OAISYS
OAISYS(R) is a leading developer of call recording and contact center
management solutions for a wide range of organizations, from small-
to medium-sized businesses to multi-site large enterprises. The
OAISYS Talkument voice compliance and Tracer quality monitoring
applications help businesses mitigate risk and enhance customer
service by digitally capturing phone-based interactions for simple
retrieval, playback and management. OAISYS solutions are compatible
with leading business communications system providers, as well as
SIP-based communications services. OAISYS is headquartered in Tempe,
Ariz. OAISYS Limited is located in Cambridge, England. For more
information please visit www.oaisys.com.
Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2214990
OAISYS PR Contact:
Teri Sawyer
T&Co.
714-801-1687
Email Contact
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email Contact
SOURCE: OAISYS
http://www2.marketwire.com/mw/emailprcntct id=C448E1AC5D9075EF
http://www2.marketwire.com/mw/emailprcntct id=2B422435E26210FA
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