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OAISYS Solutions Now Available Through Avaya DevConnect Select Product Program
TEMPE, AZ, Feb 07, 2013 (MARKETWIRE via COMTEX) --
Key Takeaways:
-- Innovative voice compliance and quality monitoring software solutions
can be ordered directly from Avaya and its distributors.
-- Enables easier access to Avaya-compatible technology that extends the
value of a company's unified communications network.
OAISYS(R), a leading provider of business call recording and contact
center management solutions, today announced that its portfolio of
voice compliance and quality monitoring applications will be sold
through Avaya, a global provider of business collaboration and
communication solutions, through the Avaya Select Product Program.
The Avaya Select Product Program offers customers a streamlined way
to order Avaya-compatible, third-party applications chosen for the
powerful capabilities they bring to Avaya's portfolio.
The OAISYS Talkument(R) and Tracer solutions offered through the
program have been compliance-tested for compatibility with Avaya IP
Office and Avaya Aura(R) Communication Manager. By integrating with
an Avaya platform, it is easy for companies to extend the benefits of
sophisticated, practical and affordable voice compliance and quality
monitoring feature functionality to their communications
infrastructures. As part of Avaya's orderable solution set, OAISYS
solutions can be easily purchased through both Avaya and its channel
partners. Customers can add specific capabilities to their existing
Avaya platform or can source a complete Avaya-based communications
solution that incorporates the OAISYS Talkument and Tracer
applications.
OAISYS and other companies participating in the Select Product
Program are Technology Partners in the Avaya DevConnect Program -- an
initiative to develop, market and sell innovative third-party
products that interoperate with Avaya technology and extend the value
of a company's investment in its network.
Streamlined ordering through the Avaya Select Product Program is
available in the United States and Canada and is expected to expand
globally during 2013. Delivery, implementation, service and support
are provided by Select Product Program companies.
Quotes:
"I am
honored that OAISYS is one of a select group of partners to be
invited to join the Avaya Select Product Program. OAISYS solutions
help address the challenges facing SMB and midmarket organizations,
something to which we have been committed for more than sixteen
years. The expanded relationship between our companies will
streamline the ordering and delivery process for Avaya Connect
channel partners, thus helping them to better and more quickly serve
their customers."
-- BRIAN SPENCER, PRESIDENT, OAISYS
"The combination of the OAISYS Tracer quality monitoring solution
with the Avaya Aura communications infrastructure provides meaningful
insight into our agents' interactions. With Tracer, we are able to
evaluate agent performance, increase customer satisfaction and
improve the overall efficiency and productivity of our call center
operations."
-- KATHERINE LUCION, CUSTOMER SERVICES CENTER
SUPERVISOR, PFSWEB INC.
"The inclusion of the OAISYS Talkument and Tracer solutions in the
DevConnect Select Product Program helps Avaya customers obtain
complete end-to-end solutions with ease. OAISYS voice documentation
and quality monitoring solutions, now featuring the same technology
for audio search as delivered by Avaya Speech Analytics, enables
organizations to confidently address an evolving array of regulatory
requirements, effectively mitigating the risk of non-compliance while
also enhancing the customer experience."
-- ERIC ROSSMAN, VICE
PRESIDENT, DEVELOPER RELATIONS, AVAYA
Additional Resources:
-- www.avaya.com/devconnect
-- www.devconnectmarketplace.com
Tags:
Avaya, channel partners, communications solutions, devconnect,
developers, resellers
About Avaya:
Avaya is a global provider of business collaboration
and communications solutions, providing unified communications,
contact centers, networking and related services to companies of all
sizes around the world. For more information, please visit
www.avaya.com.
About OAISYS:
OAISYS(R) is a leading developer of call recording
and contact center management solutions for a wide range of
organizations, from small- to medium-sized businesses to multi-site
large enterprises. OAISYS voice compliance and quality monitoring
applications help businesses mitigate risk and enhance customer
service by digitally capturing phone-based interactions for simple
retrieval, playback and management. OAISYS is headquartered in Tempe,
Ariz. OAISYS Limited is located in Cambridge, England. For more
information please visit www.oaisys.com.
Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2222906
Media Inquiries:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
Media Inquiries:
DevConnect PR
908-953-6432 (one-number access)
Email Contact
SOURCE: OAISYS
http://www2.marketwire.com/mw/emailprcntct id=2E092EDBA34CECF8
http://www2.marketwire.com/mw/emailprcntct id=03144BDC4C282FC4
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