Taking place February 19-21, 2013, in San Diego, CA, the Lync Conference is an interactive environment for Microsoft collaborators, developers and partners to showcase the most up-to-date content and solutions for Microsoft Lync.
'We are very excited to participate in the Lync Conference 2013 and look forward to engaging our colleagues throughout the Microsoft Partner Network,' commented Zeacom vice president of sales, Steve Carter.
Zeacom will have a multi-faceted presence in San Diego. In addition to its presence in Kiosk 2, the company will man a podium at the Plantronics (News
) booth, showcasing ZCC's performance with its partner's headsets. Also, company executives will address the topic of, 'How is a Help Desk or Customer Service user different from a standard Microsoft Lync user, and how do you make them successful with Lync,' as part of the Ask the Experts session on February 19 at 5:30 PM.
A member of the Microsoft Partner Network for more than twelve years, Zeacom offers feature-rich, multichannel contact center solutions native to the Lync platform. Agents are able to deliver high-value interactions with a choice of voice, email, and Internet communications that maximize customer satisfaction and leverage the power of lync.
'Microsoft Lync enables enterprise communications by integrating telephony, voice, web conferencing, and instant messaging into a single unified experience,' added Carter. 'ZCC exists seamlessly within Microsoft Lync architecture as an internal resource that extends Lync and its rich functionality into the contact center environment. As calls are not routed externally through a third-party PBX (News
), users benefit from all of Lync's advanced features and functionality.'
ZCC is a highly available, flexible tool for agents to manage contact center communications using the full capabilities of Microsoft Lync. Reporting, monitoring and supervisory control provide the means to optimize contact center performance and achieve first-contact resolution.
With offices and staff located throughout North America, Europe, and Asia-Pacific, Zeacom has the worldwide resources to support Microsoft's global customer base, and works hand-in-hand with Lync customers and partners in all aspects of pre-sales activity, design, deployment, and maintenance.
, an Enghouse (News
) Systems company, is a leader in communications solutions delivering Multimedia Contact Center, Business Process Automation and Unified Communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.
Zeacom is a member of the Microsoft Partner Network with Gold competencies in Application Development, Application Integration and Communications with offices in North America, Northern Europe and Asia Pacific. Zeacom has partnered with NEC for 17 years, is a Cisco Premier Partner and a registered member of the Avaya (News
) DevConnect program. For more information go to www.zeacom.com.
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL). Further information about Enghouse may be obtained from its web site at www.enghouse.com.
Edited by Amanda Ciccatelli