Hosted Call Center Featured Article

Internap Helps ecenta Deliver Improved Productivity to SMBs

By Anuradha Shukla
TMCnet Contributor

Communication is the most crucial areas of managerial performance. With the widespread use of information technology, the enterprises have accepted business management software within the new competitive environment to grow quickly as business requirements change.

Internap (News - Alert) Network Services Corporation , a provider of end-to-end Internet business solutions, and ecenta, a consulting firm specializing in advanced projects involving implementation of SAP (News - Alert) solutions, announced today that Internap's Performance IP and Managed Hosting solutions will be utilized as the foundation for ecenta's new hosted contact center solution. Internap will provide a highly reliable and fully managed hosted infrastructure and IP connectivity enabling "anytime, anywhere" deployment of ecenta's hosted contact center based on SAP Business Communications Management.

Ecenta's hosted contact center solution is specifically designed for small to medium enterprise “SME” customers that plan to deploy advanced contact center services with features and scalability that match their evolving business needs, allowing them to maximize productivity and improve service response times. The solution enables fast and easy deployment, flexibility to accommodate a distributed workforce, and the ability to grow quickly as business requirements change.

Amit Venugopal, board member at ecenta said that this new solution delivers competitive advantages to SME customers through integration with SAP (News - Alert) applications, such as Customer Relationship Management “CRM” and flexible, on-demand, customer service solutions and the company required a hosting provider with a worldwide presence and a proven track record of performance and reliability. He commented that Internap's (News - Alert) IP routing and Managed Hosting solutions truly enable our business in a way that no other partner could deliver.

John Freimuth, vice president of Managed Hosting at Internap said that ecenta is creating a unique delivery model that changes the way enterprises consume services anywhere in the world in a faster, easier manner and Internap's combination of high-performance IP routing and Managed Hosting provides the uptime and connectivity that enables a positive user experience for ecenta's customers, thereby ensuring that its differentiated delivery model performs at the highest possible level.