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Incontact Selected As the Winner for the 2010 TMC Labs Innovation Award

By Madhubanti Rudra
TMCnet Contributor

inContact, a provider in the cloud-based call center market, has recently announced that its cloud based platform has been named by Technology Marketing Corporation “TMC’s (News - Alert)” Customer Interaction Solutions magazine, as the winner of this year’s  TMC Labs Innovation Award.

Since 1982, Customer Interaction Solutions “CIS” magazine has been the voice of the call/contact center, CRM and teleservices industries. The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating groundbreaking contributions to the industry.  

There are several factors that went in favor of this provider of cloud-based call center software solutions.

The inContact portfolio is powered by an integrated workflow and scripting engine, enabling the solutions to work seamlessly together to automate a wide variety of customer service processes.

inContact has introduced industry-leading innovations to the cloud-based call center market.  inContact is the industry’s only provider to offer combined call center infrastructure, workforce optimization and network connectivity solutions.

The secret of inContact’s success lies in its capability of eliminating technical complexities from customer service experience. The company’s cloud based solutions have been helping the call centers customers worldwide to manage their day to day businesses effortlessly.

“Our customers' number one focus is to provide the best possible service experience to their most important customers, not to spend their time managing complex technology. At inContact, it's our goal to provide powerful cloud-based solutions that enhance the service process and optimize the agent experience, and make it easy for call center personnel to seamlessly manage their day-to-day business operations,” Jim Tanner, inContact executive vice president of product and strategy, said.

“inContact has clearly demonstrated to the staff of TMC Labs that its platform is truly innovative in the CRM and call center industries. The inContact platform has made significant contributions in the advancement of this industry. We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year,” Rich Tehrani (News - Alert), CEO of TMC, said.