Hosted Call Center Featured Article

Akabis and Telax Partnership Enhances Product Portfolio

By Mini Swamy
TMCnet Contributor

In an effort to complement its portfolio of digital communication services, Akabis Inc. entered into a   partnership with Telax Hosted Call center, which delivers advanced hosted call center solutions with more functionality than traditional hardware at a fraction of the cost.

 Akabis, Inc., which delivers wholesale voice termination and VoIP services to a network of ISPs, resellers and independent telephone companies across the United States, is continuously enhancing its product portfolio through its network of partners.

Its tested and proven Metaswitch platform and carrier-class equipment location, assuring a high-quality service level for customers, coupled with an integrated contact center solution from Telax Hosted Call Center, was a natural choice for Akabis. Telax is the first Metaswitch Partner Certified cloud-based solution to offer social media integration.

“We’ve added contact center solutions to our capabilities, which include multichannel ACD, IVR, call recording, real-time stats and more, to continue delivering the best solutions for our customers and partners,” Akabis COO, George Sidman, commented in a press release. He further added that they had chosen Telax Hosted Call Center because of a similarity in features, goals, technical expertise and values of reliability and an identical customer-centric approach.

Taras Kapanaiko, Telax Hosted Call Center VP of Operations, said that it was a win-win situation for both companies because each could cross-leverage technology in order to deliver more value to customers. Kapanaiko commended Akabis' excellent technology strategy with its customer oriented service and confirmed that the Metaswitch platform was an ideal fit for their solution.

Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. Telax Hosted Call Center is North America’s leader in hosted call center solutions.Akabis, Inc. is a digital communications provider wholesaling VoIP services in the US to regional and national ISPs, independent telephone companies, small and medium CATV companies, municipalities and niche VoIP markets. Now in its seventh year, the Metaswitch Forum is a must-attend event for Metaswitch Networks’ customers, prospects and partners.