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nTelos Wireless, Telespree Introduce Self-Care Functionality on Mobile Handsets

By Anuradha Shukla
TMCnet Contributor

nTelos Wireless launched a new on-device self-service account management capability provided by Telespree Communications. Telespree (News - Alert) enables nTelos subscribers to access their account information directly on their handsets without calling customer care. The information can be had by using an automated voice response system and doesn’t require dedicated retail assistance.

The automation of the traditional account management functions on the device provides a user friendly customer experience and also minimizes customer care calls.

The Telespree solution provides a complete range of on-device self-service functionality. The company claims that Telespree on-device self-service functionality is supported across all wireless device types including handsets, embedded modules, PDAs, smartphones, data cards and others.

Conrad Hunter, president of nTelos Wireless, commented in a press release that Telespree allows subscribers to easily manage their accounts directly on their handsets at their own convenience.

The self-care menu for displaying messages allows nTelos to reach its customers with new offers and promotions at any time. Hunter added that an on-device solution meets their customer's expectations for self-service while also allowing them to improve customer satisfaction and the customer's experience, and be more efficient operationally.

As per the agreement, Telespree is supporting nTelos prepaid and postpaid subscribers. The companies are allowing subscribers to choose from a dynamic 'My Account' menu on their phones with a list of self-care options that are customized to their specific accounts and devices.

Subscribers can 'View Account' including minutes and/or balance, due date, plan and features summary; and 'Make Payment' including adding money to an account or paying an outstanding balance.

In addition, subscribers can access 'Find Store' to locate an nTelos store by ZIP or city and state directly on their devices.

“nTelos is committed to enhancing the customer experience for all its wireless subscribers,” said Bill deKay, CEO of Telespree. “Telespree’s solution enables nTelos to automate self-care activities directly on the wireless phone and provide customized, real time user experiences specific to different plan types and mobile devices,” deKay added.