Hosted Call Center Featured Article

Orange Austria Selects Convergys to Meet EU Mandates

By Raju Shanbhag
TMCnet Contributor

Orange Austria, the third largest mobile network provider in Austria, has selected the Convergys’ Smart BSS Solutions to comply an EU mandated timeline, Convergys (News - Alert) announced in a press release.

Providers can now deploy and optimize mission-critical, cost-effective billing and business support systems technologies and services to better address the needs of their customers. Convergys Smart Solutions and Smart Apps drive the performance of your BSS - and their business.

Making it mandatory for telecommunications providers to have real-time control over the costs incurred by data roamers, the European Union (EU) recently imposed a regulation. According to the regulation, when the subscriber has reached a certain threshold of data-roaming charges on his or her monthly bill, these providers were to notify each of their subscribers through text messaging. Orange (News - Alert) Austria took advantage of Convergys Real-Time Convergent Charging Solution to comply with this new “bill-shock avoidance” law.

“This state-of-the-art Convergys solution enables Orange Austria to meet the requirements of the EU regulation by giving subscribers the ability to monitor their data-roaming charges and monthly usage in real time,” said Bob Lento, Convergys president of information management. “Convergys Real-Time Convergent Charging solution, as well as our rating and billing manager, are also helping Orange Austria make real-time, targeted offers to its subscribers.”

To experience the full benefit of the Real-Time Convergent Charging solution, Orange Austria signed a license, services, support, and maintenance contract with Convergys and simultaneously upgraded its installation of Convergys Rating and Billing Manager. To help minimize risk, reduce operational costs, and generate revenue, Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation.

In April 2009, IP Integration, a systems integrator operating in the U.K., started reselling Convergys’ Interactive Voice Response (IVR) voice portal and speech automation solutions to the U.K. contact center market. IP Integration reportedly has a strong track record of developing robust CTI (News - Alert) middleware and seamlessly designing, developing and delivering complex, integrated contact center applications to the market. The Convergys partner sells contact center systems.