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IP Telephony Pioneer Drishti-Soft Enters Strategic Partnership with Vietnam Based DQN

By Anil Sharma
TMCnet Contributor

Drishti-Soft, one of the pioneers in IP Telephony in India, entered into a strategic partnership with Dinh Quang Limited Corporation, Vietnam for a mutually beneficial marketing strategy for Ameyo, its call center software.

The association marks integration of the two Asian business environments to streamline issues faced by the rapidly advancing domestic call center market in Vietnam.

DQN Corporation will be the front-ending partner and would market and implement IP-based call center software - Ameyo IPCC to the BPOs and customer facing enterprises throughout Vietnam.Officials with Drishti-Soft said that Ameyo IPCC is a feature-rich unified communication suite capable of powering most satisfying and profitable customer interaction operations.

Company officials said that the solution provides a robust technology base to address the needs of a highly competitive domestic call center market of Southeast Asian countries. The solution is designed to meet needs of telemarketing, customer service, and collections across industry verticals.

"Having seen the Domestic BPO industry grows, we are well aware of the intrinsic demands of our customers. Ameyo’s base technology impressed us and we are confident of finding an instant acceptance among our customers here," said Toan Q. Nguyen, president, DQN Corporation, in a statement."BPOs in our region are really looking at the value that a unified approach can bring to the contact center, and when coupled with a strong unified communications strategy, our customers will be able to streamline communications processes and see significant benefits in productivity and customer satisfaction,” said Nguyen.

Nguyen said that together with Drishti, the company is seeing significant opportunities to deliver advanced unified communications and contact center technologies to help the customers grow and improve their businesses. According to company officials, this alliance helps Drishti to spreads its expanse of the APAC markets further and takes their revolutionary next-generation IP based telephony engine AMEYO to the developing economies.

"The decision to partner with DQN - the leading ICT products distributor and solutions provider in Vietnam and the ASEAN region, has been reinforced by the rapid growing contact center industry in Southeast Asia. We are looking forward to a structured and focused approach for penetrating into the BPO technology market of South-East Asia Region," said Ishdeep Singh, Sr. business manager (APAC) of Drishti-Soft.