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LiveOps Reports Satisfaction with Dreamforce 2010 Gold Sponsorship

By David Sims
TMCnet Contributing Editor

LiveOps (News - Alert), a gold sponsor at the recently-concluded Salesforce.com Dreamforce 2010 event, was  joined by “a number of customers who shared their experiences of using LiveOps Contact Center Cloud in their own business operations to achieve better performance and efficiencies.”

In addition, for the second year, the LiveOps Contact Center Cloud solution was used to power the telephony and call routing within the "Service Cloud 2 Live @ Dreamforce" Call Center, the official customer service command center for Dreamforce.

"LiveOps Contact Center Cloud and the Service Cloud have helped companies achieve amazing results only possible with a true cloud offering," said Paul Lang (News - Alert), senior VP of product management and marketing for LiveOps, in a statement. "Dreamforce is the quintessential place for companies to explore the power and flexibility that can be gained with cloud computing in their business operations. It is even better to have our customers join us to share their first-hand experience with using our technology."

Last month, TMC (News - Alert) reported that Maynard Webb, CEO and chairman of LiveOps, would speak at Net:Work 2010, GigaOm's conference examining the pivotal role technologies such as cloud computing, collaboration and mobile will play in changing a fundamental aspect of our lives -- work.

During a breakout session, Dreamforce attendees learned how LiveOps customers have used the cloud-based contact center product to “drive down their customer service costs and improve customer service,” according to LiveOps officials. Executives from AAA Ohio, American Support, Salesforce.com (News - Alert) and West Marine shared their experiences operating contact centers with LiveOps Contact Center Cloud.

Award-winning author and analyst Ian Jacobs moderated the session. Jacobs, who recently published Ovum's (News - Alert) "Hosted Contact Center Service Decision Matrix," shared his perspective on what cloud computing means for enterprise contact center operations.

For the second year, Dreamforce attendees could check out a state-of-the-art customer service operation in action on the main exhibit floor. Agents responded to inquiries from exhibitors and attendees across many channels including Salesforce Chatter, social media, e-mail and phone. LiveOps Contact Center Cloud was again selected for the telephony and call routing within "Service Cloud 2 Live @ Dreamforce."