Hosted Call Center Featured Article

Rapitel to Receive Integrated Contact Center Solution from Telax Hosted Call Center

By Rahul Arora
TMCnet Contributor

Rapidtel International, a full service Canadian telecom company that specializes in services for consumers and small business, has entered a partnership agreement with Telax Hosted Call Center, a cloud-based contact center solution provider based in Toronto, Canada.

Rapidex has chosen an integrated contact center solution from Telax Hosted Call Center to add it to its extensive SMB portfolio, which already includes Internet and voice services, as well as unique mobile and long distance offers.“With Telax, we’ve broadened our business offering to include features like multichannel ACD, IVR, complete call recording, real-time stats, chat, Twitter and Facebook (News - Alert) queueing,” explained Joe Desousa, president of RapidTeL International, in a statement. “This is a service that that truly adds value for our existing customers. We’re committed to delivering the best solutions available.”

Expecting excellent results from the partnership, Both the companies have recently completed interoperability between Rapidtel’s Taqua (News - Alert) T7000 Intelligent Switching System and the Telax Hosted Call Center solution.

“We’re extremely happy to be working with RapidTel. This is a company that we believe in, our corporate visions are very similar when it comes to innovation and customer service. We love working with telecom companies; many of us have backgrounds in telecom,” said Mario Perez, President and founder of Telax Hosted Call Center, in a press release.

A leader in hosted call center solutions, Telax Hosted Call Center has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA (News - Alert), to reduce costs and improve efficiency, so that they can do more with their most critical resource: people.

On the other hand, RapidTel, a company established in 1999, has been focusing on delivering the best possible services to its customers.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jaclyn Allard