Hosted Call Center Featured Article

TCS Debuts Hosted Commercial Mobile Alert System Service

By Raju Shanbhag
TMCnet Contributor

Helping carriers to comply with the Federal Communication Commission's (FCC (News - Alert)) Warning, Alert and Response Network Act (WARN Act), TeleCommunication Systems has introduced its hosted Commercial Mobile Alert System (CMAS) service.

Now, U.S. wireless carriers will have the ability to meet the 2012 CMAS mandate with TCS' hosted CMAS service. By giving carriers FEMA-compliant location-based messaging capabilities that minimize the demand on carriers' infrastructure and financial resources, the service accomplishes this goal. To make use of TCS' proven public safety platform and TL 9000 certified facilities, the service utilizes system design, integration, testing and deployment.

Alerting the public to life-threatening events is serious business. There's zero tolerance for error. When it comes to CMAS, TCS is exceptionally qualified for the job, the company said.

“Carriers are beginning to conduct interoperability testing with FEMA's gateway to meet the FCC mandate. Carriers' ability to do this will have a significant impact on how successful their participation in this initiative will be," stated Mark Titus, vice president of messaging products for TCS. "Drawing upon our experience as leaders in wireless E9-1-1 and text messaging, we welcome the opportunity to provide our carrier customers with a cost-effective, easy-to-implement hosted CMAS solution.”

Based on the company's patented E9-1-1 and location-based messaging platform, TCS Alerts solution, a standards-compliant offering, is the heart of the service. To meet its customers' mission-critical needs, the company supplies comprehensive messaging and location solutions. TCS powered the delivery of nearly one trillion text messages and half of all wireless 9-1-1 calls in 2010 alone as a U.S.-based technology provider for text messaging, public safety and location solutions.

In August 2010, the company announced that the U.S. Patent and Trademark Office has issued patent number 7,764,961 titled “Mobile Based Area Event Handling When Currently Visited Network Does Not Cover Area.” With the help of this technology, the user-location systems of wireless carriers are able to offer area-event-triggered services flawlessly even when mobile devices are outside their usual service areas, or “roaming.”