Hosted Call Center Featured Article

Healthcare Tech Firm Polyglot Systems Unveils SaaS Version of Its AVA Product

By Nathesh
TMCnet Contributor

Polyglot Systems, a provider of software-based communication solutions for health care, announced the Software-as-a-Service (SaaS (News - Alert)) version of its AVA product designed to enhance health insurance enrollment application process for Americans who have low-literacy or limited ability to speak English.

Polyglot Systems explained that its AVA (Audio Visual Application) is an intuitive software program that helps applicants successfully navigate the complex application forms and overcome the complexities of low literacy and language barriers when applying for health insurance program,. The system provides spoken and on-screen prompts to the applicant in their primary language, requesting only information relevant to the application. On notification of the application being completed, the system automatically sends it electronically for processing.

The newly unveiled SaaS-based format of this product allows the system to be used at any computer station with an internet connection, enabling 24-hour access.

Alabama Primary Health Care Association (APHCA) has reportedly deployed the new version at twenty locations and has acknowledged that it is the best system for enrolling patients in Medicaid. The association is very happy with the solution’s performance and expects to provide an additional twenty locations by the end of May.

Some of the notable features of AVA are: it can be installed in any computer station with internet connection, enabling 24-hour access to all applicants; it utilizes simple, step-by-step interface with voice prompts and on-screen text that guides applicants through the process in their language; and it has intelligent responses to applicant’s unique replies and requests only relevant info.

Recently new legislation was passed that seeks to bring down the number of uninsured Americans by 32 million, with 16 million of those to be covered through an expansion of Medicaid. States and health plans are equipping themselves for this expanded enrollment and there will be a demand for health insurance applications to become simpler, accessible, and more consumer-friendly will be in great demand.

Polyglot asserted that its newly re-engineered version of AVA will directly address this upcoming demand. In addition, Federal incentives may subsidize up to 90% of states’ costs to implement the system.