Hosted Call Center Featured Article

Outbound Call Center Software Company Sytel Breaks Revenue Threshold

By Neelam Malkani
TMCnet Contributor

Sytel (News - Alert) Limited, a global supplier of IP customer contact software and solutions, has reported its year-end results for year ending March 2011. The company reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues. Revenue from its hosted call center and cloud software-as-a-service installations exceeds that of premise-based installations.

Sytel CEO Michael McKinlay commented “Sytel is leading the way in the UK and in other countries for call center SaaS (News - Alert) and hosted cloud computing. The economic climate has driven end-users to minimize capital expenditure as much as possible to protect their bottom line. SaaS cloud software provides them with better functionality than they previously had with purchased onsite systems, with no upfront risk. Providers and users of Sytel cloud technology, enterprises and outsourcers alike, benefit from our flexible pay-as-you-go options, including monthly rental and peak agent usage. The case for software services in the cloud could not be stronger.’’

He continued, “As a result of this trend, we are expecting our call center software services in the cloud to reach 75% of our total business within 2 years. A significant proportion of this will be in the US through cloud technology partners such as inContact.” Sytel currently delivers SaaS cloud services to users around the world, including the UK, North America, North Africa, India and Brazil.

Sytel Limited is renowned for both campaigning for and adhering to compliant dialing practices around the world. It delivers call center software components and full-service solutions, connecting and managing calls and media sessions, without boundary. Sytel has particular expertise in predictive dialing, leading the world on performance under compliant dialing conditions and has advised the regulators worldwide on issues of responsible dialing. Sytel solutions are driving inbound, outbound and blended IP telephony and other media types in over 50 countries, servicing a broad range of industry sectors including finance, collections, telesales and market research.

McKinlay added, “Our continuous investment in development has put us at the forefront of the current trend toward hosted services in the cloud. Sytel are known for being a leading-edge technology development house, and for the past 8 years, our core development has been in engineering the reliability, scalability and security our hosted end-users demand.’’