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Five9 Showcases Hosted Contact Center Solutions at SuiteWorld 2011
Hosted contact centers have become the option of choice for many communication operations as they offer flexibility and low start up costs for anyone looking to break into the field. This year Five9, one of the leaders in the space, was a Silver Sponsor at NetSuite’s (News - Alert) SuiteWorld 2011 at the San Francisco Marriott Marquis Hotel in San Francisco.
SuiteWorld was NetSuite's first customer conference, with more than 75 breakout sessions, numerous networking opportunities and an expo floor that visitors were welcomes to explore. The show ended yesterday with tremendous success.
While at the show Five9 (News - Alert) demoed a number of its core competencies, with almost the entire catalog of its hosted call center solutions represented. Each of the company’s products were run through a scenario helping booth visitors understand how Five9 product worked in conjunction with NetSuite’s and what they could accomplish on a day to day basis.
At the inbound call scenario for example an inbound call to Five9 triggered a database dip in NetSuite to pull the appropriate customer record in NetSuite based on caller information, such as caller ID, in a screen pop. The outbound dialer demonstration showed how a call could be made from the NetSuite interface, dialing a number and recording the call through the suite.
Five9 also showcased its web presence; allowing visitor to enter information, and watch as the information and phone number populated NetSuite. The info then does a screen pop on the agent’s screen and lets them preview the dialer before clicking to call the customer right back.
Ken Osborn, Five9 VP of Marketing said that, “There was high interest in our integration between Five9 virtual call center software and NetSuite. We were pleased to meet with so many enthusiastic NetSuite partners and customers.”
The addition of Five9’s hosted utilities in a NetSuite enabled office allow for strategies that can quickly improve the efficiency of your operation.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Stefanie Mosca
