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Effective Hosted Contact Center Solutions to Be Delivered In France through Umanis and Altitude Software Partnership

By Carolyn J Dawson
TMCnet Contributor

A partnership has been agreed upon by the global leader in independent contact center solutions, Altitude Software (News - Alert), and the consulting and management information technology services provider, Umanis. The partnership focuses on France, providing the Altitude uCI hosted Multimedia Contact Center Solution to the country.

Companies now have the luxury of focusing more on customer service while at the same time optimizing their resources and lowering costs, thanks to the high value joint solution from the two companies. These companies can also have easy integration processes with existing company networks and have highly effective customer interaction management systems, with the huge benefits offered by the hosted contact center solution.

Operation managing is highly simplified, costs are reduced and business performances are enhanced due to the software solution from the partnership, which is hosted at the Levallois-Perret based Umanis Data Center. With the ability to focus mainly on their core business relationships, companies can become highly competitive and productive without having to worry about communications and IT related management tasks.

In a release, the CEO of Umanis Managed Services, Mr. Jerome Borecki, said, “Today in France, 80 percent of all call centers are internal. There are large numbers of companies who are unwilling to outsource all or part of their customer relationships and want to keep control of their customer relationships while not wanting to manage a call center's administrative constraints. It is this type of organization that we target through this SaaS (News - Alert) solution, offering the same quality of service and performance while allowing companies to retain control of their customer relationships. Our expertise both in the IT and CRM (operational, transactional and analytical areas), combined with our expertise on the Call Center allows us to master all the components of this offer."

The General Manager of Altitude in France, Rene Esline, said that “The Altitude uCI is a flexible and fully integrated contact center suite optimized for hosted service delivery models, with a great track record on the global contact center market. Companies profit from a customizable, flexible technology offering to leverage their customer relations expertise, while optimizing operating costs and investments.” To find out more information, please visit http://www.umanis.com/.