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QCSS Helps Keep Jobs in America

By Carolyn J Dawson
TMCnet Contributor

QCSS is continuing to grow even in the midst of an economic downturn. The U.S. economy is being helped by QCSS, a Call Center and Telemarketing firm based in Chicago, as it battles offshore outsourcing. Despite the call center market spreading across the world, QCSS is expanding its business ventures.

Many jobs from the states are now outsourced to countries like India. Twenty percent of the total telecom jobs being created are now in India. The U.S. is struggling to keep these important jobs from going overseas even as the trend of outsourcing continues to grow.

New clients are being taken on by QCSS in Buffalo Grove, Illinois. Two new international clients have been taken on by the company in this new month, as the appreciation for domestic, high-quality services continues to grow. QCSS will also be helped by a Wisconsin based company in their telemarketing efforts.

QCSS is ahead of its competitors as it delivers a different kind of attention-to-detail into every job. Projects are completed to their potential with the company’s proactive and progressive approach. The penetration and level of service received by the clients is improved by the adjustments and tweaks created every day by the experienced management team.

In a release, Isaac Ryland, vice president of Operations at QCSS said, “There are many reasons clients prefer having QCSS handle their inbound and outbound calling needs. We recruit staff with very specific requirements. Our agents are talented and efficient phone experts that work in a managed professional environment.”

Ryland added that the company takes great care of its team, and therefore, the team takes good care of the clients. The average tenure at QCSS is nearly four years whereas the average tenure is only 8 months in the industry.

Ryland said, “All of our efforts are tracked, monitored and measured - which means our work is predictable and accountable. The results speak for themselves – 75 percent of our customers are returning clients – many of whom utilize our services week in and week out, year after year.”

Further information on QCSS Inc is available at the company’s website http://www.qcssinc.com.