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34 New Member Companies Join Open Standard Initiative Networkedhelpdesk.Org

By Madhubanti Rudra
TMCnet Contributor

NetworkedHelpDesk.org, an open standard organization, focused on superior customer service announced its expansion with the joining of 34 new member companies from around the world.

The two-month old NetworkedHelpDesk.org is an open initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience. In just two months, the membership in NetworkedHelpDesk.org has grown from 18 to 52.

“As a founding member of the organization, we find it incredibly exciting to see so many companies leading the way to deliver an outstanding customer experience,” COO of Zendesk noted in a statement.

In June Zendesk announced the launch of NetworkedHelpDesk.org at Atlassian Summit in San Francisco. NetworkedHelpDesk.org was launched as an initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience, TMCnet reported. Zendesk was joined by various industry leaders in the initiative that provides a uniform way to connect disparate systems for seamless collaboration through an open API, thus making it easier for companies to perform tasks such as project management, customer relationship management, or customer support.

Organizations with multiple partners, suppliers or departments typically use disparate systems to handle the operations related to project management, customer relationship management or customer support. The NetworkedHelpDesk.org initiative provides a uniform way to connect these disparate systems for seamless collaboration through an open API, sources at NetworkedHelpDesk.org explained in a press release.

“With our Tropo cloud communications API already integrated into thousands of call centers, we recognized that there should be a customer service standard to help reduce the overhead and expense of integrating services in this market. We became a member of NetworkedHelpDesk.org because we believe this initiative allows more companies to innovate around standards-based solutions and save money at the same time,” Director Business Development of Voxeo (News - Alert) Chris Matthieu, noted in a statement.

Currently, 52 high-growth companies endorse this open standard ranging from those that publish ticketing systems, bug trackers, knowledge bases, customer relationship management software, and more.

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