Hosted Call Center Featured Article

AVAD Technologies Announces Enhancement to its Hosted Call Center Solution

By Sujata Garud
TMCnet Contributor

A leading provider of Hosted VoIP Phone (News - Alert) Service to small and medium size businesses, AVAD Technologies, LLC has enhanced its Hosted Call Center solution. These enhancements include improved Reporting a Predictive Dialer and a new Web Portal Interface, designed particularly for call centers with higher call volumes and more complex reporting requirements.

AVAD Technologies’ Hosted Call Center solution supports all call center environments, from small companies to individuals that need basic call distribution, queuing, and simple reporting, to advanced distributed, wholesale and in-house call centers. Some of the features of the solution include Enhanced Reporting, Redesigned Web Clients, and increased efficiency for geographically distributed IP Call Center. The solution enabled the companies to save significant cost and improve efficiency.

Other than Cost Saving, the AVAD’s Hosted Call Center helps for efficient supervision of a virtual workforce, administrative flexibility and business continuity.

AVAD Technologies is a leading VoIP service provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete business VoIP solutions to cost-conscious, results-driven, value-oriented organizations. AVAD Technologies offers business VoIP solutions, VoIP Services, call centers solution and business VoIP services for small business and large enterprise customers.

AVAD Technologies was in news recently when company officials mentioned shortcomings of VoIP for small businesses. One official said that, with a switch to VoIP, “company telephone equipment doesn’t become obsolete. Although there are dedicated small business pbx systems, the system can be used with traditional telephones.” Avad officials say there are limitations to VoIP systems you don’t have with traditional phones. The overriding limitation is the consistency of your Internet service. If your Internet connection goes down you lose your phone service as well, as Avad officials say.

Sujata Garud is a TMCnet freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

Edited by Rich Steeves