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Varolii Receives Hosted Outbound Contact Center Award from Frost & Sullivan
Varolii, a leader in cloud-based communication solutions which allow companies to reach and interact with both customers and employees, has achieved the 2011 North American Frost & Sullivan (News - Alert) Award for Market Share Leadership for its work with hosted outbound contact centers.
Frost & Sullivan analysts noted that Varolii boasts a secure enterprise-class, vertically customizable customer interaction solution with superior contact center integration capabilities.
"Varolii has extensive experience in large enterprise market with the majority of its direct customers being Fortune 1000 firms with contact centers in excess of 200 agents and multi-site centers," Brendan Read, a Frost & Sullivan Industry Analyst, said in a release. "With customers that place a premium on functionality, execution, ROI, flexibility, reliability and security, Varolii's leadership position in the market is the result of best-of-breed automated outbound customer contact applications that other suppliers would be hard-pressed to match."
Frost & Sullivan further noted that Varolii has developed a suite of applications for customer service, engagement, billing, retention, collection and payment. Their Interact Platform offers a hosted, unified, cross-channel solution with contact center management tools.
"To be recognized for this distinction from a well-respected firm such as Frost & Sullivan is a testament to our strong performance and customer success," said senior director of marketing at Varolii, Kael Kelly in a release. "Varolii strives to enable large corporations to deliver highly personalized customer and employee interactions across multiple communication channels, to accomplish better outcomes, at lower costs, and in faster timeframes.”
Varolii’s ability to supply end clients with quality service at a reasonable cost results in better bottom-line performance, which is why, according to Frost & Sullivan, they received this award in the hosted outbound contact center market.
Rich Steeves is a TMCnet copy editor. He taught writing for nine years. He has also worked as an editorial assistant at Penny Publications. He has written short stories, newspaper columns, blogs and recently published his first novel. He attended The George Washington University where he received his bachelor's degree in English and a master's degree in education. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves
