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Telax Hosted Call Center Announces the Selection of Koray Parmaks as Speaker at The Third Call Center Summit for Financial Services

By Calvin Azuri
TMCnet Contributor

Telax Hosted Call Center, a provider of cloud-based business solutions for leading public and private sector customers, has announced that Koray Parmaks, Director of Client Services at Telex Hosted Call Center, is one among a group of international speakers who has been selected to speak at the third edition of the Call Center Summit for Financial Services.

Koray Parmaks, who is a leading expert in the contact center field with extensive 12 plus years experience in both designing and deployment of innovative contact center technology projects will speak in a session, entitled “Export the Contact Center up the Value Chain: Managing Beyond Traditional Queues.” The session is scheduled to be held on Tuesday, November 15th at the Hyatt Regency Dallas, Dallas, Texas.

Telax will also be hosting a number of webinars on the current prevailing trend of cloud computing expansion. Customers interested in more information and or to register can contact roba@telax.com.

Established in 1999 and located in Toronto, Canada, Telax Hosted Call Center is a leading provider of could-based business solutions to both public and private enterprise customers. The extensive suite of services delivered by Telax helps in bringing down costs and to optimize business efficiencies which frees up other important resources. Some of the popular clients of Telax include names such as Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, as well as the Globalive Group of Companies, Health Canada, and the GSA.

IQPC's (News - Alert) 3rd Call Center for Financial Services conference helps in highlighting a broad range of management concerns which include: multi-channel integration; benchmarking of new qualitative and quantitative technologies as well as regulation and compliance and front line career management to support optimized costs savings.