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Partnership Between WorkSpace and AltiGen to Provide Hosted Contact Center Solution for Microsoft Lync Server 2010

By Calvin Azuri
TMCnet Contributor

WorkSpace Communications, provider of Unified Communications solutions, has announced that it will partner with AltiGen Communications, Inc., provider of integrated Microsoft (News - Alert)-based Unified Communications solutions, for the delivery of a hosted, SaaS-based contact center solution for Microsoft Lync which will allow integration and deployment options for both the WorkSpace Communications’ hosted Lync solution as well as for the premise-based Microsoft Lync Server solution. Customers leveraging the new WorkSpace Contact Center offering will benefit from the combined performance advantages of the Microsoft Lync Unified Communications offering and the advanced technology capabilities of the AltiGen MaxACD platform.

The AltiGen (News - Alert) MaxACD platform offers Microsoft Lync integration and provides Automated Call Distribution and Interactive Voice Response, as well as quality monitoring and call recording capabilities. The platform has also been designed to incorporate Lync based Presence, Instant Messaging and Work-from-Home capabilities.

In a release, David Tang, VP of Service Provider Sales & Marketing at AltiGen, said, “We’re extremely pleased to partner with WorkSpace Communications on this integrated offering. It combines our unparalleled MaxACD contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency, and flexibility business tools.”

The WorkSpace operating model has been designed to deliver a wide range of integrated communication and collaboration tools directly to workers desktops in organizations with a workforce strength of either a single employee to more than a thousand employees. Furthermore, the company delivers tools and resources to SMBs which were previously only used by Fortune 1000 organizations. WorkSpace offers a host of enterprise-class unified communication and collaboration tools to leading companies across the globe.

Bryan DiGiorgio, CEO of WorkSpace Communications, said, “The integration capabilities between the AltiGen MaxACD and the Microsoft Lync platform provide strong competitive advantages for companies that need both contact center and unified communications capabilities. We are offering it both as a part of our comprehensive hosted solution and for customers that have their own premise-based environment, consequently meeting the needs of companies at various stages of their platform development.”