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Earthlink Announces New Online Customer Portal

By Anshu Shrivastava
TMCnet Contributor

IT services and communications provider EarthLink has announced the launch of myLink, a new, secure online customer portal.

The company is touting the new portal as an essential business tool that provides a centralized, integrated on-demand gateway to each EarthLink Businessaccount.

According to company officials, myLink empowers customers with a wealth of self-service applications, reporting and management features and provides a more streamlined and efficient customer experience.

“In our business, it’s crucial to have real-time access to our network and account information,” said Bill Bolton, vice president of IT for Georgia based HoneyBaked Ham, an EarthLink Business customer.

Bolton said the EarthLink Business network is the company’s gateway to inventory management and accurate sales data and with the myLink portal can monitor and manage locations on the go.

“Particularly during this busiest sales season, myLink is a true extension of the reliable network performance we enjoy from EarthLink Business,” Bolton said.

The initial launch of myLink provides a new user experience including one click navigation, account and invoice management, and online service and support capabilities. 

By the end of 2011, myLink is expected to feature additional unique business tools such as VoIP services management, E911 address management, managed router services support using the GoogleMaps mapping service, traffic utilization reporting and several other portal enhancements.

 Additionally, company officials said they plan to add enhancements to myLink throughout 2012, including the integration of statistics and performance monitoring tools in support of the new EarthLink Business IT services offerings.