Hosted Call Center Featured Article

TMC Honors 'TelStar Hosted Powered By Vocalcom Software' with 2011 CIS Annual Product of the Year Award

By Arvind Arora
TMCnet Contributor

With an aim to satisfy the queries and address the issues of their customers to an optimum level, enterprises across the globe have been using state of the art call center solutions and services. Development and implementation of latest technologies within these solutions has been making the job easier for these enterprises, allowing them to concentrate upon their core responsibilities in a focused manner.

TelStar Hosted Services Inc., a provider of hosted call center technology solutions including call center services, predictive dialer capabilities and automated voice messaging, has announced that the Customer Interaction Solutions (CIS) magazine published by TMC has honored its “TelStar Hosted (News - Alert) powered by Vocalcom” solution with the 14th CIS Annual Product of the Year Award for the year 2011.

Offering enhanced call center services and solutions, TelStar helps enterprises deploy advanced IT services in a low cost and rapid manner. The company provides Communication-as-a-Service through the cloud based model to provide low cast, scalable, flexible, stable and reliable solutions to its customers.

With the new award by CIS magazine, the “TelStar Hosted powered by Vocalcom” solution has been recognized as one of the brightest and most innovative contact center solutions offered in the year 2011.

The magazine is being published since the year 1982, and covers a range of topics such as CRM, call centers and teleservices. By presenting its Annual Product of the Year Award, the publication honors the companies that launch the most innovative solutions within the call or contact center market and need to be specially mentioned.

“TelStar Hosted powered by Vocalcom” is a comprehensive solution that provides enhanced inbound, outbound and blended calling features to the enterprises. It is also equipped with a range of other advanced functionalities such as true predictive dialing, skills based routing, real-time performance statistics and integration with several customer relationship management systems.

The solution is powered by advanced technological innovations that enable it exceed the regular call center software solutions and leverage true contact center functionality which enables users to handle emails, fax, web forms, web chat, video chat and outbound SMS along with dialing features. Using a single solution for successfully managing a variety of customer communication media without having to switch the existing call center processes, enterprises can considerably improve their overall customer service.

“We are thrilled that the CIS Product of the Year Award recognizes the TelStar Hosted powered by Vocalcom product as a unique and innovative call center solution that helps our clients to create a truly responsive contact center environment and generates real results,” commented James Dunn (News - Alert), chief executive officer at TelStar Hosted Services, Inc.

In November 2011, Telstar Hosted Services, Inc. launched a case study conducted in association with TMCnet on how to develop a successful survey program to generate qualified sales leads. The case study reviews five steps to a successful survey campaign, namely: pick a target audience and overall objectives, develop survey questions to meet the target audience and objectives, deploy the survey to a prequalified audience, gather results, qualify, score and reach out to sales leads.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities.

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