Hosted Call Center Featured Article

Alpine Access to Hire 150 New Home-Based Call Center Agents

By Tracey E. Schelmetic
TMCnet Contributor

Alpine Access, a contact center outsourcing company that is a leader in the home agent market, is announcing that it is seeking to hire 150 new home-based agents in the very near future. The company is seeking Spanish bi-lingual agents.

While candidates for home-based agents can be situated anywhere in the country, Alpine Access says it will ideally be seeking potential agents centered around several U.S. states and cities: notably, Denver, Colorado; Miami, Florida; Chicago, Illinois; New York City and Dallas and Houston, Texas.

The new hires are in response to a new client of Alpine Access, so the new agents will work primarily with Spanish-speaking callers to answer questions and resolve financial or insurance-related issues, said the company in a press release.

Alpine Access was a pioneer of the home-agent model, and the company credits that model and the flexibility it offers, in part, for the company's success.

“We are pleased to be entering 2012 in a position to hire even more Americans,” said Christopher M. Carrington, president and CEO of Alpine Access. “A typical contact center is limited to hiring within a 30 mile radius, which makes it nearly impossible to find 150 well-qualified, bilingual agents in 30 days. Alpine Access’ virtual model, however, allows us to hire the best talent regardless of location and match them to a client’s specific needs. It is our value and high quality service that has driven so many prestigious, brand-conscious companies to choose our virtual call center solution.”

Alpine Access says its ideal candidate is self-starter who desires home-based employment. In addition to being people-oriented and able to build rapport with callers quickly, candidates must possess outstanding communication skills and be fluent in both English and Spanish, said the company.

Denver, Colorado-based Alpine Access launched its business in 1998. The company now employs more than 5,000 home-based agents all across the U.S. and Canada. In addition to outsourced contact center services, the company offers a robust suite of distributed workforce solutions and capabilities, including software-as-a-service-based talent management platforms, security solutions in the cloud, and consulting services.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.