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Altitude Software Receives Customer Interaction Solutions 2011 Product of the Year Award

By Nathesh
TMCnet Contributor

Altitude Software’s (News - Alert) Unified Customer Interaction suite has been honored with the Customer Interaction Solutions 2011 Product of the Year Award by TMC (News - Alert), a global integrated media company.

According to TMC, winners of this award represent the best in the industry, having demonstrated a devotion to excellence and the advancement of the call center and CRM industry through their innovative products and services.

The Altitude suite is a comprehensive solution that enables one to manage customer interactions in a multimedia contact center environment. Some of the notable features of the suite are: unified management of all communication channels; maintaining interaction content and context across all communication channels to enable a consistent customer experience of the enterprise; integrating with enterprise systems and databases to enable a single enterprise view of the customer; cost reduction, through low installation and integration costs, and contact center resource optimization; revenue enhancement, through effective customer contact strategies and new business acquisition; and more.

Altitude claimed that it sees the award from TMC as an affirmation of its market leading product that offers new and flexible ways to run business to contact centers. A fully integrated call center can play a key role on the overall enterprise information value chain, an opportunity to build brand value and strengthen customer interactions, increase revenues and improve overall operational efficiencies. And the company’s uCI enables businesses to realize a successful unified customer interaction strategy.

“Altitude Software was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Altitude Unified Customer Interaction Suite has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Altitude Software has earned its place with this distinguished honor”, said Rich Tehrani (News - Alert), CEO of TMC.