Alpine Access, a provider of contact center solutions for brand-conscious companies, has announced today that the company is expanding into the state of South Carolina. For those with customer service experience wishing to work from home, this news expansion means opportunity.

Alpine Access is now hiring home-based customer care professionals in Columbia and surrounding metropolitan areas in order to meet increasing demand from new and existing customers.

 

The company’s continued geographic expansion is expected to allow the company to match each employee to the right client program. By recruiting from a large and diverse pool of applicants from across the United States, Alpine Access can ensure that its customer care professionals are more mature and better qualified than those in tradition brick and mortar call centers.

This focus has enabled the company to produce higher average order size, greater revenue per call and increased customer satisfaction for clients such as Office Depot, J. Crew, ExpressJet and the Internal Revenue Service.

 

"We are excited that so many companies are recognizing the quality and value that Alpine Access' home-based contact center model provides and are pleased to expand our hiring efforts into even more states," said Christopher M. Carrington, CEO of Alpine Access, in a company statement.

 

"With its comprehensive initiative to differentiate itself from surrounding areas, South Carolina is a great fit for our flexible, home-based positions. We eagerly anticipate increasing our candidate pool with applications from this state."

Ideal candidates to work with Alpine Access are self-starters that desire home-based employment. The company has strong educational backgrounds, a work history that includes previous customer service related responsibility and good computer skills.

Alpine Access established its distinctive home-based employee contact center model in 1998. The company continues to provide better customer connections and premium quality results by matching an elite workforce of agents to specific client needs.

 

Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte (News - Alert) & Touche Fast 500 and the Denver Business Journal in each of the past several years.

It is the company’s successful and measurable customer service delivery that has led to its continued growth and expansion. Alpine Access has developed a platform and strategy that is not only working to grow the company, it is also delivering significant results to its clients. Such success is not experienced by every company that ventures into the home-based agent model and Alpine Access is not only successful, it is setting the standard.