The Customer Contact Association (CCA) has recognized IT and consulting firm, Atos with its CCA Global Standard accreditation for its work in handling customer service requests. The CCA, which has been around for over a decade, uses research, analysis, and expertise to judge customer contact strategies and operations during a two-day rigorous process.
“Assessors spent that time at the Crewe site talking with staff and watching them at work to confirm that Atos staff adheres to the guidelines and met with the high standards expected on a daily basis,” said the CCA in an official statement. “It is regarded as recognition for commitment to quality through continual innovation and a focus on bringing out the best in staff through the application of industry best practices.”
Atos, which was formed in 1997, provides and delivers consulting and technology services, high technology transactional services, as well as, managed services and systems integration to numerous clients. The company is currently eighth in the world when it comes to the IT services market and second in the European market. Atos operates in almost 50 countries and has more than 70,000 employees. Due to its large scale, it would be easy to assume that the company lacks proper customer service tools to handle the influx of calls it receives on a daily basis. Mike Clark, Atos Head of Service Desk, said that this award proves that is just not the case.
“We are very proud that the Crewe site has achieved recognition for its high stand of work. The CCA Global Standard accreditation helps to set us apart from our competitors by demonstrating to our clients that we are committed to delivering the highest standard of excellence when servicing their accounts,” said Clark.
“We believe that Atos attract the best people who are dedicated to delivering unstinting customer service and a high first time fix rate. Our ongoing innovation and training helps us to bring out the best in our people and to meet CCA Global Standards.”
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