Jacada (News - Alert) is providing integration and automation of sales process for a well-known telecom provider in Latin America. Products from Jacada, a global provider of customer service solutions designed to improve the customer experience, will be used to improve the efficiency of systems and automate manual processes for the client.
“We are excited to begin this relationship with such a well-proven and respected company,” said Guy Yair, Jacada co-chief executive officer. “Their selection of Jacada's customer interaction suite confirms the advantage of our solutions for the customer service marketplace.”
Jacada notes that the Latin American Telecom provider is one of the largest telephone companies in the region and it will improve the efficiency of its enterprise software by leveraging Jacada’s data integration and desktop automation capabilities.
Specifically, the telecom provider will use Jacada's integration and process optimization technology to improve the customer experience in the sales centers.
Jacada has teamed with a systems integrator that has a local presence in Latin America to deliver the enterprise customer service software to the telecom provider.
Once the solution is implemented, the telecom provider will be able to optimize the effectiveness of sales interactions and complete the transactions of customer's orders in a timely manner.
Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge solutions. The company was also in the news for releasing an improved version of its unified desktop solution, Jacada WorkSpace Agent Desktop 6.0. The company claims this solution allows businesses to have full ownership and control for delivering the optimal agent desktop experience.
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