Aditya Birla Minacs (News - Alert), a business solutions company, reportedly partnered with Qualfon, a provider of services to BPO clients, to set up a new data center in Mexico City, Mexico that is set to deliver customer support services to Minacs’ clients in North America.
Aditya Birla Minacs claimed that it provides seamless customer lifecycle, marketing, finance and accounting, procurement and IT solutions and services that are also embedded with a superior business value. And the newly launched Mexico data center it has established with Qualfon is expected to have all the necessary features to deliver a world-class working environment to its employees who are stated to be capable of servicing both English and Spanish clients. Minacs executives will also be present at the facility to make sure that a world-class service experience is delivered to the customers.
Anil Bhalla, COO of North America and Europe at Aditya Birla Minacs, commented, “With this new center, we are strengthening our LATAM presence and solution offering to add to Minacs' presence in Jamaica and the Dominican Republic. This enables our clients to be even closer to their customers. Combined with Minacs’ Value Partnering strategy, our Mexico location will ensure that we better support the achievement of business outcomes that our clients are seeking. Qualfon is a highly respected outsourcing services provider in the LATAM market, and we are delighted to partner with them. I am confident that the synergies between our two companies will deliver immense value to our clients.”
Qualfon explained that it achieves its mission through a ‘right-sourcing’ approach, which provides a custom outsourcing model designed for each client’s program. It offers a full spectrum of customer management solutions across multi-channel interactions with both near shore and offshore contact center locations.
Qualfon added that Minacs’ customized client solutions based on its deep domain expertise in its focus industries combined with Qualfon’s LATAM experience and highly-engaged and highly-tenured workforce, will indeed provide superior solutions for clients and their customers.
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