With over 26 years of industry experience delivering market-leading customer service to clients, Sitel has been touted to be a top notch customer care outsourcing provider. It added another feather to its cap when its first non-domestic outsourced contact center in Belgrade completed one year of successful existence.
Since opening in November 2011, Sitel boasts a five-fold increase in staff. In addition, it offers clients a broad range of technical support and help desk services.
The 35,000 square meter state-of-the-art building located in the heart of Belgrade's new business district in Serbia, has lived up to its potential of bringing major global economic and employment opportunities to the region.
“Since the launch, Serbia offers a well-educated talent pool, a first-class contact centre infrastructure and a wide breadth of language skills that make the country a highly attractive choice for many of our clients,” said Bert Quintana, president and CEO at Sitel.
Serbia's developed IT infrastructure, its competitive cost base and pool of talented university graduates have contributed largely to the success of the contact center.
Sitel’s Serbian client roster is rather impressive and includes a major e-commerce company, two leading European telecoms and software providers and a leading international fashion label and beauty brand -The Body Shop.
“We are delighted with the progress made so far and thoroughly enjoy working with Sitel’s Belgrade team, their ‘can do’ attitude and professionalism has been incredibly refreshing,” commented Petra Lockhart, retail academy director for The Body Shop.
Moreover, Sitel's agents are multi-lingual and have the capacity to serve customers in 12 different languages. By functioning as a multi-lingual hub, each agent can handle two or three languages. This translates into a reduction of cost for the client and greater opportunities.
Sitel’s experienced officers bring with them the expertise to deliver exemplary customer care solutions and care immensely about delivering return on customer investment to clients.
All enough reason for Sitel to celebrate the first anniversary of its Belgrade contact center.
Recently, Sitel announced its participation in a charitable drive in the Philippines, where natural disasters have affected thousands of families. Putting employee's safety first, the company activated the Mean More Assistance Drive to respond to its employee’s immediate needs and raised a total of $71,000 - more than three million Philippines Pesos - in contributions.
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