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Drishti's Ameyo Improves Customer Interactions for Healthkart.com

December 07, 2012

Healthkart.Com has formed a partnership with Ameyo to strengthen its operational and technical performance of customer-facing functions.

Healthkart.Com, an online shopping website for health and safety associated products and services, will use Ameyo’s paramount technology for Customer Interaction Management (CIM).

Healthkart.com is using Ameyo’s technology to make smooth interactions with its customers so that it can improve its customer experience and looking for technology that can serve customers associated with health and safety subjects.

Drishti's Ameyo has helped Healthkart.Com to improve customer interaction by following priority based routing, which enabled its important customers to connect with the contact centers without any wait time and resolved problems by ensuring that customers are granted with a high quality of interaction. Ameyo has also extended customer integration with DNC India, which allowed the whole process of scrubbing for their outbound process.

Drishti's Ameyo has offered Healthkart.Com with solutions that have heightened its business and operation expansion.

Gayatri Seth, senior manager, Customer Relationship Management, said in a statement, “As we deal in providing of largest range of authentic health products to fitness enthusiasts prompt customer service is paramount for our clients, handling calls for premier customers with minimum hassles is what we were looking for. We also needed a solution that could give specific details to our agents. Ameyo best suited our requirement; it provided us with priority based routing and integrated with DNC India. The clarity of our system was another pain point it failed to track productivity and other indices. AMEYO's customized and detailed reports took care of this issue, resulting in hurdle-free operations."

So, Drishti's Ameyo has proved fruitful for Healthkart.Com to serve the needs of its customers in better way.

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Edited by Brooke Neuman

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