Moxie Software Inc., a specialist in customer-centric enterprise social software, has rolled out its new social chat application for customer sales and service that leverages Facebook’s (News - Alert) API.
The new chat app helps customer sales and service representatives leverage public and shared information on a consumer's Facebook profile to deliver personalized offers and more informed interactions.
Moxie’s new Engage+ App, now available with Chat Spaces, enables companies to chat directly with consumers on Facebook and even convince the competitor's fan to become their customer using the social medium.
This way, companies can create a personalized shopping experience directly on Facebook.
Once a consumer accepts an offer to chat with a brand on Facebook, Moxie's Engage+ app gives companies access to information that the consumer has opted to share, such as his or her age, friend count, interests and likes.
The user can also see whether or not the consumer has liked a competitor's page.
“Social commerce requires brands to use new technologies that meet the expectations of socially-connected consumers,” said Tom Kelly, president and CEO at Moxie Software. “With our new social chat application, brands will have access to a consumer’s rich brand profile enhancing their ability to tailor services and offerings, and ultimately drive revenue. Our Engage+ App makes Moxie’s Chat Spaces the most powerful application in the market, building on our promise of using social technologies to bring companies closer to their customers.”
Sales Chat Spaces’ live support software even comes with powerful tools to help users monitor and track Web traffic. Real-time monitoring of shopping cart value, leads, referrals and page visits help agents track and invite the right prospective customers to chat.
The Chat Spaces with Engage+ App is currently available, and additional details can be found here.
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