Crimescene Information, a national organization that specializes in receiving tips from community members on local crimes, recently opted for Metropolis Technologies’ (News - Alert) OfficeWatch telemanagement solution. With the help of OfficeWatch, Crimescene Information will be able to improve its call tracking and national segmentation as well as increase the efficiency of its billing operations.
Metropolis Technologies, Inc. is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993.
Operating a 24/7 call center, Crimescene Investigators processes hundreds of thousands of inbound calls per year. It also offers Crime Stoppers programs across the county with leads to support law enforcement.
Sherman Moore, the operator of the La Porte, TX based center, needed a cutting-edge call accounting system that could complement his Avaya (News - Alert) IP Office phone system and would easily identify calls originating from different regions of the country to best distribute tips and leads. After considering various available options in the market, Moore selected OfficeWatch Telemanagement, which has successfully tested compliant with all Avaya phone systems. With this solution, Crimescene Investigators will now be able to use OfficeWatch’s automated reporting tool to schedule invoices on a monthly, weekly, or even daily basis for delivery via email, saved to a file, or printed without having to tie up staff to pull the information.
In related TMC (News - Alert) news, Metropolis Technologies participated in the Enterprise Connect (News - Alert) 2012 conference, held at Gaylord Palms in Orlando, Florida, from March 26th – 29th, to demonstrate its newest telemanagement, call accounting, and virtual call center solutions.
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