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Shore Solutions Buys Rainmaker Systems' Manila Call Center
Rainmaker Systems, Inc. has make it known that its Manila call center has been bought by Shore Solutions, Inc., a Philippines-based provider of highly-flexible BPO business solutions for addressing complex business environments.
The deal was successfully completed on December 17, 2012. Rainmaker, which is now strategically moving towards the cloud e-Commerce sector, is expected to benefit from increased gross margins and a positive cash flow with the successful completion of the deal.
In a statement, Rainmaker Chief Financial Officer Timothy Burns, explained, "We embarked on the sale process earlier this year and are very pleased to complete the sale of our Manila operations in the fourth quarter. The sale will allow us to continue to hone our strategic focus on maximizing SMB revenue for our clients with a leading e-Commerce platform supported by global customer assist agents."
The move to divest the Manila call center by Rainmaker was based on the fact that the call center’s scope of operations did not fit in with the company’s long-term strategic plans; however, both companies have agreed that Rainmaker will continue to leverage a portion of the key services of the call center to ensure continuity and business reach within the region.
Rainmaker is a Philippines-based e-Commerce software company that works with leading multi-national companies focusing on providing the B2B market with software and SaaS (News - Alert) solutions. By partnering with Rainmaker, customers of the company benefit from optimized sales revenue from their products and services portfolio.
The company specializes in delivering customized multi-channel e-business solutions that come with multiple payment methods, currencies and language capabilities. Regardless of whether a customer is selling online services, cloud-based, physical or digital products, the company can deliver a flexible and global solution which can automate the recurring revenue model, optimize the subscriber lifecycle and enhance customer lifetime value.
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Edited by Allison Boccamazzo