When a business uses their call center correctly, it can be a real boon when it comes to bringing in revenue and helping out the bottom line. When a company doesn’t use its call center correctly problems can arise, whether it’s about the lack of revenue or a general lack of satisfaction from their employees.
Time Warner (News - Alert) is one of the biggest employers in the country, and the company seems to have figured out how to best maximize its assets, such as its contact centers and outbound call centers. Time Warner has maximized its assets so completely that the firm has announced it is getting set to hire 35 more employees for its Zanesville, Ohio call center.
With the announcement, Time Warner joins a growing list of companies in a wide range of business sectors that have begun adding staff or creating new positions in the contact center arena. In order to staff up the new full time positions that will pay wages starting at $10.30 an hour, the company will be holding a job fair later this week.
The company isn’t content just adding positions in their Zanesville contact center either, in the same statement announcing these new hires, the company said it would be adding staff at its Columbus and Findlay based contact centers. In total, one of the country’s leading cable and technological providers will be hiring 120 new staff members.
Several new products and services have made it possible for Time Warner to hire the new group of employees. This hiring round has underlineed the delicate balance that the business world and public sector have forged. Not only is this good news for Time Warner, because it means that company has seen real success, but it’s also very good for the areas in which these contact centers are located. This will also be pointed to in future months, when Time Warner is staking out friendly deals with local municipalities when building new facilities.