Hosted Call Center Featured Article

NAVIS Expands Sales Team with New Hire

February 13, 2013

NAVIS is a reputable name in North America’s hospitality sector. The company’s unique reservation sales system is designed to automate the process of call reservation for the lodging providers across North America.

For 25 years, the company has been working as a reservation partner for North America’s prominent leisure lodging providers. By providing 24/7 reservation call center service, NAVIS helps the leisure property owners to amass more prospect data and capture more guests.

The company recently announced a new hire in Jeff McHugh, who joins the NAVIS sales team in the role of system consultant.

For McHugh, hospitality business runs in his genes. As the son of prominent hospitality industry executive Jack McHugh, Jeff is well exposed to the nitty gritty of hotel business. He began his 11-year hospitality career with Hilton Hotels and Resorts as a senior sales manager for four Hiltons in San Diego in 2002.

Prior to that, Jeff has worked for companies in several markets as an expert planner of meetings and conventions. 

He also has some technology industry experience, thanks to his brief association with technology company Active Network.

With an exposure to multiple industries, Jeff has a very attractive CV to boast of. It is his hands-on experience in both the hospitality and technology sectors that make him the ideal candidate for NAVIS sales team.

 “The combination of his extensive hospitality experience and understanding of how technology can affect revenue in the hospitality industry makes Jeff a perfect fit to help our clients increase their leisure revenue,” NAVIS vice president of sales Michelle Marquis noted in a statement.

In the middle of last year, the company upgraded its reservation sales system known as NAVIS Narrowcast. The enhanced version reportedly came with more than a dozen enhancements. The upgrade was aimed at giving the reservation agent more flexibility with regard to taking inbound phone calls and Web chats. The upgrades enabled the agents to filter “not-booked” leads according to the reason for stay, and to add the client’s name in the “Posted by” line on all Facebook (News - Alert) posts generated from within Narrowcast.




Edited by Brooke Neuman

Article comments powered by Disqus