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7's Vivid Speech Wins Star Performer Award
7, a provider of customer experience solutions, recently announced that it has been recognized for its Vivid Speech solution. The company has won the Star Performer Award from Speech Technology magazine for its solution enabling speech, touch, and visual display in customer interactions. Officials from Speech Technology Magazine said that 7 has been recognized for its technological achievements following the acquisition of Voxify and its partnership with Microsoft (News - Alert).
The Vivid Speech solution is designed to make customer service and sales interactions simple by extending client’s IVR to a mobile web experience. 7 Vivid Speech aims to simplify task resolution by increasing self-service automation and driving real business results with prediction and real-time decisioning. It also uses prediction to enhance the customer experience and deliver business results.
“We are thrilled to be recognized by Speech Technology Magazine for Vivid Speech; this award ultimately confirms for us that our product is making complex interactions fast and easy for consumers,” said PV Kannan, founder and CEO of 7. “The world has changed and consumers are constantly using multiple channels to complete transactions. The enterprise must adapt and offer interactions that are dynamic, unique, and contextually relevant. Enterprises must offer an omnichannel experience.”
7 offers platforms and applications that use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. Its solutions are designed to connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels in real-time and in the cloud. 7 hopes to help companies increase revenues, reduce service and sales costs, and create more satisfied customers. the company serves the global 100 market leaders in the financial services, retail, telecommunications, technology, and travel industries. 7 is noted by Forbes as one of America's most promising companies.
Edited by Blaise McNamee