Hosted Call Center Featured Article
XO Communications Recognized by CUSTOMER Magazine
XO Communications (News - Alert), a provider of advanced IP communications, intelligent networking and cloud computing services, was recently recognized by CUSTOMER magazine with a 2013 IP Contact Center Technology Pioneer Award. The officials from the XO said that company has been recognized for its integrated XO Hosted PBX (News - Alert) and Contact Center on Demand solution.
"XO Communications is honored to be recognized for outstanding, innovative business-class hosted PBX and contact center technology," said Jake Heinz, vice president of marketing. "The 2013 Contact Center Technology Pioneer Award acknowledges our on-going commitment to the continued evolution of our voice and contact center solutions in an effort to provide our clients with a premier communications experience."
The integrated XO solution encourages companies to adopt newer technology and expand their communications. It boasts of advanced IP telephony and contact center features along with an inherent cloud design which simplifies staffing and scheduling. The solution also provides a hosted communications platform with a predictable monthly cost, ensuring lower total cost of ownership. In addition, the XO Hosted PBX and Contact Center on Demand solution leverages carrier-grade infrastructure and is geographically-redundant and fault tolerant with automatic failover for disaster recovery.
"Technology is absolutely essential to managing a successful, efficient call center," said Rich Tehrani (News - Alert), CEO, TMC. "This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders. TMC (News - Alert) is pleased to honor XO Communications with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high-quality and advanced applications."
XO Communications serves numerous high-profile customers which include more than half of the Fortune 500. The company recently announced that it made this year's InformationWeek 500 — a list of the top technology innovators in the U.S. The company was recognized for business process technology improvements that improved contract processing and decreased customer wait times for service implementation.
Edited by Ryan Sartor