Hosted dialer solutions provider LiveVox is making it even easier for credit and collections organizations to improve campaign efficiency with the release of a new QuickTrace feature.

 

QuickTrace makes skip tracing, the process of locating the whereabouts of hard to find consumers, more affordable for creditors and agencies. Especially in the current financial climate, contacting high potential accounts is critical.

 

According to the company, the new feature will increase skip tracing productivity 300 percent by automating the process.

 

Automating the process will help billing and collection agencies save time as the Hosted VoIP Dialer from LiveVox (News - Alert) can dial up to 10 numbers for the account at one time –increasing the chance of reaching hard-to-locate consumers.

 

The new feature runs on LiveVox's Hosted VoIP Dialer and makes use of a predictive algorithm in the Quick Connect feature, which brings together consumers and call center agents in a hosted environment.

 

“Some of the most valuable accounts are those where the creditor has simply misplaced a number, and with a collection environment as tough as I’ve seen in 25 years, organizations need cost-effective tools to get the most out of every account,” said John McNamara, Chief Marketing Officer, LiveVox.

 

“Skip tracing has always been inefficient, labor intensive and hard to measure. The unlimited dialing capacity of QuickTrace transforms skip tracing into an efficient, systematic and productive process.”

Also, with the new offering, comes the ability for agents to contact consumers in preview dial mode so that "both the skips found and dollars collected can be attributed to any campaign."

 

To help ensure compliance is met, the system also scrubs numbers from the campaign once someone is contacted.

The previous manual process made it impossible to measure and report on agent productivity and success of skip tracing campaigns.  With LiveVox Quicktrace however, an integrated ACD and call termination codes make it possible for managers to view call results as well as how the efforts add to the bottom line.

 

Back in September, the company announced enhancements to its VoIP Dialer to enable credit and collection organizations to navigate increasing regulatory scrutiny by executing and monitoring compliant campaigns.

Also in October, the company announced a new real-time analytic tool designed to provide collections organizations a comprehensive view of dialing strategy effectiveness, agent accountability and productivity gains.

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