Alpine Access, a premier provider of contact center solutions for brand-conscious companies, has announced that it is expanding into the state of Louisiana. In an economy hit hard by shrinking revenues and growing jobs losses, such an announcement is good for both the local community and all Americans.

The company is launching this expansion in response to the increasing demand from new and existing customers. The majority of home-based customer care professionals are expected to be hired from New Orleans, Shreveport, Baton Rouge and the respective surrounding areas.

The continued geographic expansion of Alpine Access enables the company to match each employee to the right client program. By recruiting from a large and diverse pool of applicants from throughout the United States provides the company with the best pick of applicants available.

 

Such an approach also helps to ensure that customer care representatives are more mature and better qualified than those in traditional brick and mortar call centers. The company also enjoys higher average order size, greater revenue per call and increased customer satisfaction for customers such as Office Depot, the Internal Revenue Service and EDS (News - Alert), an HP company.

"We are excited that so many companies are recognizing the quality and value that Alpine Access' home-based contact center model provides and are pleased to expand our hiring efforts into even more states," said Christopher M. Carrington, CEO of Alpine Access, in a Monday statement.

"As a state committed to economic development and resource preservation, Louisiana and its residents are perfectly matched to meet the needs of our clients. We eagerly anticipate increasing our candidate pool with Louisiana applicants."

Ideal Alpine Access candidates tend to be self-starters with a desire for home-based employment. The company’s customer care professionals tend to have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills.

The home-based employee platform is exploding in the customer service and call center arena as companies are finding it can not only reduce cost, but also opens up geographical boundaries that once prevented companies from finding the best qualified candidates. Alpine Access has long had a robust plan in place, proving with continued success that its approach to customer care is working.

For more information about specific employment requirements or to apply for a home-based position, please visit the Alpine Access website at www.alpineaccess.com and click on the 'Careers' tab.

 

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