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Promero Partners with Oracle for Low Cost Hosted Call Center Solution
March 23, 2009
Promero, a Certified Partner of the Oracle Partner Network, has announced today a low cost hosted call center solution offering predictive dialer capability. This solution is designed specifically for the financial markets and those companies seeking to service mortgages, refinancing and debt consolation.
To build a robust solution, Promero incorporated Oracle’s (News - Alert) Contact Center Anywhere v8 call center software and its own proprietary software, ProStar Lead Manager. Bundled together, these two solutions are expected to provide a complete inbound and outbound telemarketing solution.
To build a robust solution, Promero incorporated Oracle’s (News - Alert) Contact Center Anywhere v8 call center software and its own proprietary software, ProStar Lead Manager. Bundled together, these two solutions are expected to provide a complete inbound and outbound telemarketing solution.
Delivered as a software as a service (SaaS (News - Alert)) solution, this software allows telemarketers to front calls to prospects, qualify the prospects needs and then hot transfer the live call and collected data to the financial specialist in real time.
Such a solution helps to create a streamlined process within the contact center, ensuring that each interaction is handled swiftly to maximize the experience for the prospect and increase the likelihood of success.
Such a solution helps to create a streamlined process within the contact center, ensuring that each interaction is handled swiftly to maximize the experience for the prospect and increase the likelihood of success.
"This hosted deployment configuration provides financial managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions," said Gregg Troyanowski, president of Promero, in a Monday statement.
"The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost."
To ensure a wide appeal, Contact Center Anywhere v8 offers Multi-Channel ACD Built-In Softswitch (SIP IP PBX (News - Alert)) and TDM Switching. Such features ensure the delivery of skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, over-the-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions.
This solution is designed to replace or even co-exist with PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail management allows for automated e-mail management and e-mail routing with suggested responses.
A robust blend of options and features in this solution helps to drive a more efficient contact or call center. As more of these centers are under increased pressure to do more with less, hosted solutions are gaining ground as they provide the services centers need without the upfront capital many do not have.
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence (News - Alert) Magazine, ICCM, TMC Labs, and others.
To ensure a wide appeal, Contact Center Anywhere v8 offers Multi-Channel ACD Built-In Softswitch (SIP IP PBX (News - Alert)) and TDM Switching. Such features ensure the delivery of skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, over-the-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions.
This solution is designed to replace or even co-exist with PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail management allows for automated e-mail management and e-mail routing with suggested responses.
A robust blend of options and features in this solution helps to drive a more efficient contact or call center. As more of these centers are under increased pressure to do more with less, hosted solutions are gaining ground as they provide the services centers need without the upfront capital many do not have.
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence (News - Alert) Magazine, ICCM, TMC Labs, and others.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi
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